TWS ORDER FORM - Printable

THE WINCHESTER SUTLER, INC - Printable Order Form.

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WE WILL NOT SHARE YOUR PERSONEL INFORMATION WITH ANYONE.

Click These Links for other pages: * HOME & INDEX * ORDER FORM *
BRUSH CREEK ARMORY * SHOOTING: Load/Shoot/Accurize/Supplies

SHIPPING INSTRUCTIONS

We do not ship C.O.D.

E-MAIL AN ORDER - tws@shentel.net - This is not a secure site for credit cards. Please call us or fax your credit card number & expiration date. 540 888-3595

FAX AN ORDER - 540 888-4632 - Be sure to give us a return fax # and phone #.

PHONE AN ORDER - 540 888-3595 - Be sure to have sizes, colors, and Mastercard or Visa ready. * We do not accept collect calls. *

MAIL AN ORDER - The Winchester Sutler, Inc. * 270 Shadow Brook Lane * Winchester, VA 22603
Please allow enough time for mailed orders to be received by us.

RUSH - Marking your order RUSH with a need by Date_/__/__ May result in a partial shipment. We do all we can to ship from our extensive inventory of available merchandise, via U.P.S. ground to arrive by the afternoon of that need by date.

NORMALLY WE SHIP U.P.S. GROUND: Most ground shipments run 2 - 9 days, depending on how far away you live. This does not include the time for your check to reach us and clear the bank, or time for us to type your invoice, gather merchandise, and package your order.

U.P.S. Ground Shipping Charges	WEIGHT LESS THAN 20 LBS.	GUNS & BULKY WOOD ITEMS	TENTS & STOVES
If merchandise total is under $10.00	$7.00
Merchandise total is $10.01 - $25.00	$8.00
Merchandise total is $25.01 - $50.00	$9.00	$14.00	$19.00
Merchandise total is $50.01 - $75.00	$10.00	$16.00	$21.00
Merchandise total is $75.01 - $100.00	$12.00	$18.00	$25.00
Merchandise total is $100.01 - $300.00	$14.00	$19.00	$30.00
Merchandise total is $300.01 - $500.00	$16.00	$21.00	$36.00
Merchandise total is $500.01 or more	PLEASE CALL US	540 888 3595

AIR SHIPMENTS - PHONE TO CONFIRM MERCHANDISE AVAILABILITY.
Marking your order with:
3rd DAY AIR, 2nd DAY AIR, or 1st DAY AIR, And a need by Date __/__/__
Means that you authorized us to ship via U.P.S. AIR at your expense.....
ADDITIONAL CHARGES FOR AIR SHIPMENTS:

HOW FAST	PACKGE WEIGHS LESS THAN 12 POUNDS	PACKAGES 13 - 35 POUNDS
3rd day air U.P.S.	Add $16.00	Add $34.00
2nd day air U.P.S.	Add $34.00	Add $67.00
1st day air U.P.S.	Add $53.00	Add $99.00
SATURDAY DELIVERIES	Add $60.00	Add $101.00

ALASKA & HAWAII - will be shipped U.P.S. SECOND DAY AIR or small light packages via U.S. Post Office

OVERSEAS - Credit Card only because you will be charged the ACTUAL INSURED U.S. AIR MAIL POSTAL CHARGES PLUS A $6.00 HANDLING FEE.

ABOUT YOUR ORDER

We maintain what we believe to be
THE LARGEST CIVIL WAR REPRODUCTION INVENTORY IN THE U.S.A.
However, nearly all of these items are either hand made or imported, and we sometimes have delays. In an attempt to fill and ship an order completely, we may hold up an order for a week or two... unless you instruct us to do otherwise - See RUSH instructions

CUSTOM ORDERS - Allow 2 to 3 weeks manufacturing time.

OUT OF STOCK ITEMS
If item is domestically made, it may delay an order 2 - 3 weeks.
If item is imported, it may delay an order 5 - 7 weeks

BACK ORDERS - All of the items which you have ordered should be typed on your invoice, which is then placed inside of your package. If we could not supply an item, it will be marked either:

N/A - Not Available, - (which means that we won't have that item available in any reasonable time) We cancel the item from your order, refund you if the item is pre-paid, and we will try to send a post card to you if the item becomes available again.

B/O - Back Ordered.
Back Ordered Items on Pre-Paid Orders - will be automatically shipped ground U.P.S., (U.S.Mail for small light items) at no added expense, as soon as the item becomes available.

Back Ordered Items on Credit Card Orders - will be automatically shipped ground U.P.S., (U.S.Mail for small light items) at your expense, as soon as item is available.

RETURN POLICY - All returns must have; Invoice number, the Purchaser's Name, Address, & Phone Number, and Why the Item is being returned: for REFUND, REPAIR or EXCHANGE.
All merchandise returned for a refund is subject to a 15% restocking fee at our discretion. It is our policy to allow three day inspection time before return restocking fee affects your order.

THREE DAY INSPECTION TIME - Plus time for shipping to and from.
You do not have to air mail a return to avoid the restocking fee.

RETURN SHIPPING is at customer's expense.

DEFECTIVE ITEMS - will be repaired or replaced on a no charge basis.

WEAPONS - are guaranteed by the original importer, and should be returned directly to them for warranty work.

WE DO NOT AUTOMATICALLY CANCEL & REFUND YOUR ORDER after thirty days.
We will continue to knock ourselves out trying to obtain a back ordered item, until you tell us to stop.

COPYRIGHT November 2002 * ALL RIGHTS RESERVED

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